ATTENTION: NO REFUNDS AND CHANGES OF ITEMS SHIPPED OUTSIDE THE EUROPEAN

COMMUNITY

Process

Orders will be shipped within 2 or 3 business days after receiving payment by bank transfer,

credit card or PayPal.

In case of unavailability of any of the items in the order, shall be reported to the customer the

approximate date of shipment.

All orders are sent certified by post office Spain or UPS

The shipping tracking number will be provided by email to the buyer, so you can check the

status sent via the website of the shuttle.

If the shipment is rejected, the buyer is responsible for any additional costs that may result in a

new release or a change of route or an address incomplete / incorrect shipping.

For the purposes of potential claims, must state any incident that may exist in the form of

material legal provisions within 7 days. That finding shall be communicated by e-mail

(contacto@veteranmilitaria.com). Otherwise it will be understood that the material has been

accepted in accordance.

Customs and Excise

You are responsible for ensuring that the product can be lawfully imported to the destination

country. When ordering in Veteranmilitaria.com, the recipient is the importer of record and

must comply with all laws and regulations of the destination country. Orders that are shipped

to countries outside the European Community may be subject to import taxes, customs duties

and taxes levied by the destination country. Additional charges for customs clearance must be

borne by the recipient, Veteranmilitaria.com NOT have control over these charges and ignores

the added cost. Customs policies vary widely from country to country, you should contact your

local customs office for more information. When customs clearance procedures are required,

it can cause delays beyond our original delivery estimates.

Privacy

Your privacy is important to us, and we know that you care about how information about your

order is used and shared. We would like our international customers consider that cross-

border shipments are subject to opening and inspection by customs authorities.

We can provide some product information to our international carriers and such information

may be communicated by the carriers to customs authorities in order to facilitate customs

clearance and comply with local laws.

Protection of personal data

For the provision and use of services www.veteranmilitaria.com Customers can

Veteranmilitaria.com first provide certain personal data. Veteranmilitaria.com treat such

personal data in accordance with current legislation.

 Returns & Replacements

Shipping costs are not refundable on returns.

You have 7 days from day of delivery to request a refund / replacement product.

Shipping costs can only be refunded if the return is a result of a defective product has been

damaged or error Veteranmilitaria.com

Shipping costs and collection must be paid by the customer. To obtain this refund, the product

must be in its original container in your case and in perfect condition. We do not accept

articles that do not arrive in perfect condition.

To make your return, send us an email prior explaining the causes for the devoulción.

Upon receipt of the merchandise and after verification of the situation, we will proceed to

refund the amount excluding shipping and in accordance with the method of payment by the

customer.

limitations

Note that for products shipped outside the European countries with customs charges, returns

and replacement options are not available.

We do not ship outside the European community of decorative replica guns, or airsoft replica

weapons.

Transportation services available

Registered letter

• Certified mail up to 2kg.

• Spain 1-3 days Delivery: 7-15 Other countries

• To Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China,

Cyprus, Colombia, Costa Rica, Denmark, Ecuador, USA, Slovakia, Slovenia, Spain, Estonia,

Finland, France, Gibraltar, Greece, Holland, Hong Kong, Hungary, Indonesia, Ireland, Italy,

Japan, Latvia, Lithuania, Luxembourg, Mexico, Norway, Paraguay, Peru, Poland, Portugal,

United Kingdom, Czech Republic, Romania, Romania, Sweden, Switzerland and Uruguay.

Blue Package

• Parcel certified up to 20kg.

• Delivery 4 days

• For Spain and Portugal

International parcel Certified

• Parcel certified up to 20kg.

• Delivery Europe 7-15 days, 15-30 days to other countries.

• To Andorra, Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China,

Cyprus, Colombia, Costa Rica, Denmark, Ecuador, USA, Slovakia, Slovenia, Spain, Estonia,

Finland, France, Gibraltar, Greece, Holland, Hong Kong, Hungary, Indonesia, Ireland, Italy,

Japan, Latvia, Lithuania, Luxembourg, Mexico, Norway, Paraguay, Peru, Poland, Portugal,

United Kingdom, Czech Republic, Romania, Romania, Sweden, Switzerland and Uruguay.

UPS 72h

• Fast Parcel certified up to 30kg.

• Delivery 72 hours

• Only Peninsula, Balearic, Portugal and Andorra.

EUROPE EXPRESS by UPS

• Fast Parcel certified up to 30kg.

• Delivery Europe 5-10 days

• For Germany, Austria, Belgium, Finland, France, Greece, Italy, Luxembourg, Netherlands,

Poland, Czech Republic, UK, Ireland, Sweden, Denmark, Slovakia, Slovenia, Lithuania, Bulgaria,

Hungary, Estonia, Latvia and Romania .